Privacy Policy
This Privacy (“Policy”) applies to the securing and processing of personal data by Travel Line (India). Ltd (hereinafter “Travel Line” in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by TRAVEL LINE through any of TRAVEL LINE’s interface channels including website, mobile site (collectively referred herein as “Sales Channels”).
For the purpose of Privacy Policy:
References in this policy to “you” or “your” are references to ‘User’ References to “we”, “us” or “our” are references to ‘Travel Line’ When you take part in surveys or provide us with feedback References to “website” mean a reference to ‘website(s)’, ‘mobile site(s).
Purpose of the policy
We recognise that you want to know how and why data is collected, utilised, disclosed, transferred, and preserved. As a result, we've created this Policy to help you understand our procedures. In accordance with current data protection legislation, this policy outlines how we process your information when you use our Website or other digital platforms. It is critical that you read this policy, as well as any other policies we may give on specific occasions when we collect or handle your personal data, to ensure that you understand how and why we use your personal data. This policy is meant to enhance the other notices, not to replace them.
Defining controller of personal data
A "Controller" is a person or organisation that determines, alone or jointly, the purposes for which and how any personal data is, or is likely to be, processed. In its capacity as controller, Travel Line is issuing this notice.
A Processor is a natural or legal person, government agency, or other entity that processes personal data on behalf of the Controller. Travel Line may be the Controller or Processor of your personal data depending on the circumstances.
Types of Personal Data we Collect
Any information about a user that can be used to identify that individual is considered personal data. It excludes personal information from which the identity has been deleted (anonymous data).
When you contact TRAVEL LINE directly or indirectly through a third party, you may be asked for personal information.
For any reason, we gather, use, and distribute aggregated data such as statistical or demographic data. Aggregated data can be derived from your personal data, but it is not deemed personal data under the law because it does not expose your identity directly or indirectly. We may, for example, aggregate your Usage Data to determine the percentage of people that utilise a certain website feature. However, if we combine or connect aggregated data with your personal data in such a way that the combined data can be used to directly or indirectly identify you, we recognise the combined data as personal data and handle it in line with this policy.
Through our Website, we do not gather any particular categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We also don't gather data on criminal convictions and offences.
Different types of personal data about you are collected, used, stored, and transferred by us.
The following categories of personal data have been grouped together to explain how we use this type of information.
Throughout this Notice, the following terminology will be used:
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"Contact Data" refers to your home address, work address, email address, and phone numbers;
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"Identity Data" refers to your first name, last name, username or other identifier, and title. Usernames, passwords, and other security-related information used by you in connection with our services are referred to as "website user data."
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"Transaction Data:” Information about your e-commerce activity and purchasing habits. Any other traveller(s) for whom you placed a reservation using your registered Travel Line's account. In this situation, you must affirm and represent that each of the other traveller(s) for whom a booking has been made has given their consent for the information submitted by you to be revealed to us and then shared by us with the respective service provider (s). Your marketing and communication preferences are included in your "Marketing and Communications Data." We also keep track of when you get and read our marketing messages, which we use to improve our marketing services, deliver more relevant information to you, and improve the quality of our marketing materials. The marketing communications we send you contain further information about the personal data we process in conjunction with marketing.
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"Data from the public domain or from a third party": Data available in the public domain or received from any third party, including social media channels, as part of your account information, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures, or any other information permitted by your account settings).
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"Profile Data" refers to information gathered over time when you visit our site, such as your referral website, pages you visit, actions you do, page visit trends, and information from forms you fill out.
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"Technical Data" includes your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you are using when you access our website, mobile site; and
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"Usage Data" includes information about how you use our website.
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"Any additional Personal Data": If you ask TRAVEL LINE to help you with a visa application, we'll need copies of your passport, bank statements, originals of filled-in application forms, photographs, and any other information the relevant embassy requires to process your visa application.
Modes of Collecting Personal Data
Only if you choose to send us your personal data in the following circumstances will we receive it:
(a) Direct communication:
When you contact us by email, letter, fax, phone, or in person to get a quote, make a reservation, or purchase something from our 'Website' or through our customer service team (via email, letter, fax, phone, or in person). When you join with us, subscribe to our newsletter, enter lucky draws/competitions/surveys/feedback, send us questions, or register for promotions, you are providing us with your personal information. When you participate in any online or offline event, promotion, page, or location hosted by us on a third-party platform.
Grounds for processing of Data
When you visit our website, we may use your personal information in the following ways:
a) "performance of a contract": where we need to carry out a contract with you as a party that we are intending to enter into or have entered into, or to take actions at your request before entering into such a contract;
b) "legal or regulatory duty": where we must comply with a legal or regulatory obligation;
c) "legitimate interests": when necessary for our interests, provided that your fundamental rights do not trump such interests. This could mean that it is in our best interests for us to monitor how you use our Website or client portals in order to preserve the security of our Website, client portals, or systems. Before we process your personal data for our legitimate purpose, we make sure to examine and weigh any potential impact on you and your rights. &
d) "agreement": For the purposes of delivering direct marketing communications to you through email or text message, we depend on consent as a legal basis for processing your personal data.
We do not utilise your personal data for activities where the impact on you outweighs our interests (unless we have your consent or are otherwise required or permitted to by law).
Use of Personal Data
We will only process (i.e. use) your personal data if the law permits it, i.e. if we have a legal basis for doing so. The information is primarily used to create and improve our relationship with our users for the following purposes:
While making a reservation:
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We may utilise the Personal Information you have provided to speed up the booking process. This information could include all of the information you supplied previously, such as your contact information. We may also use information from your traveler's list that is stored in or linked to your account. This information is provided to the User at the time of booking in order for you to complete your bookings as quickly as possible.
Your Personal Information may also be used for a variety of purposes, including but not limited to:
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send booking confirmations through SMS, WhatsApp, or any other messaging service to keep you up to date on transaction status
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send any modifications or updates to your reservation (s)
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Allow our customer service representatives to contact you and, if necessary, confirm your reservations with the appropriate service providers.
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alter our website's content, mobile site requests for product or service reviews, or any other modifications
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send message(s) or email(s) of verification (s)
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validate/authenticate your account and contact you on your birthday/anniversary to offer a special gift or offer to avoid any misuse or abuse
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give you important alerts and communications about our products and services that are available, as well as changes to our terms and conditions and/or regulations
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send information about TRAVEL LINE and its affiliates' products and services send payment reminders and/or travel vouchers Newsletters to keep you informed about the travel industry If you do not want to receive such notifications, you may unsubscribe from this service in the email message you receive.
We may share your personal information with third parties for a variety of reasons, including but not limited to:
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Wherever it's required to process your reservation, inquiry, or participation. To complete the service offering and/or to create bookings, reservations, blockings, and other user-initiated activities.
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We may share personal information with companies that provide services such as data processing, credit extension, order fulfilment, product delivery, data management and enhancement, customer service, determining your interest in our products and services, and conducting customer research or satisfaction surveys. These businesses are bound to keep your information safe.
Your personal information may be used for marketing purposes, research, and other projects.
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You will receive our newest product and service announcements, offers, promotions, and event updates as a registered user. You have the option to unsubscribe at any time.
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We may also use your personal information to improve our product offering, create and distribute products, services, content, and advertising.
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Internally, personal data may be utilised for research, analysis, and auditing.
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TRAVEL LINE may run campaigns from time to time to provide its users the chance to win fantastic travel and travel-related prizes.
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We may collect personal information such as contact information and survey questions during such activities. We'll use this information to contact contest winners, as well as survey data to generate promotions and enhance our products.
TRAVEL LINE may from time to time offer travel referral or reward programmes in which users can earn travel-related or other benefits. Your personal information may be used to enrol you in the rewards programme. Each time you win a prize, TRAVEL LINE may share your personal information with a third party who will be responsible for delivering the prize to you, depending on the reward programme. If you so desire, you may choose to opt out of such a reward programme. While rewarding any user, we may occasionally verify customer information on a selective basis for various reasons such as fraud protection or any other reason.
Disclosure of Information
We will release your personal data to: (subject to our professional requirements and any agreements of business we may engage into with you)
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any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction, or by any governmental, taxation, or other regulatory authority, law enforcement agency, or similar body;
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our professional advisers or consultants, such as lawyers, bankers, auditors, accountants, and insurers who provide consultancy, legal, banking, audit, accounting, or insurance services to us;
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Service-providers who provide information technology and system administration services to us.
Changes to the Policy
This notice is effective as of February 20, 2022. We reserve the right to alter or change this Policy at any time, and we will notify you of any significant changes as soon as possible, either by email or by posting a prominent notice of change on our Website. You should review the policy on a regular basis. Your continued use of our Website following the posting of any changes to this policy on this page will represent your acceptance of the changes and your agreement to follow and be bound by the revised notice.
Your rights
Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.
Details of your rights under General Data Protection Regulation (GDPR) are set out below:
(a) right to be informed about how personal data is used – you have a right to be informed about how we will use and share your personal data. This explanation will be provided to you in a concise, transparent, intelligible and easily accessible format and will be written in clear and plain language;
(b) right to access personal data – you have a right to obtain confirmation of whether we are processing your personal data, access to your personal data and information regarding how your personal data is being used by us;
(c) right to have inaccurate personal data rectified – you have a right to have any inaccurate or incomplete personal data rectified. If we have disclosed the relevant personal data to any third parties, we will take reasonable steps to inform those third parties of the rectification where possible;
(d) right to have personal data erased in certain circumstances – you have a right to request that certain personal data held by us is erased. This is also known as the right to be forgotten. This is not a blanket right to require all personal data to be deleted. We will consider each request carefully in accordance with the requirements of any laws relating to the processing of your personal data;
(e) right to restrict processing of personal data in certain circumstances – you have a right to block the processing of your personal data in certain circumstances. This right arises if you are disputing the accuracy of personal data, if you have raised an objection to processing, if processing of personal data is unlawful and you oppose erasure and request restriction instead or if the personal data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim;
(f) right to data portability – in certain circumstances you can request to receive a copy of your personal data in a commonly used electronic format. This right only applies to personal data that you have provided to us (for example by completing a form or providing information through a Website). Information about you which has been gathered by monitoring your behaviour will also be subject to the right to data portability. The right to data portability only applies if the processing is based on your consent or if the personal data must be processed for the performance of a contract and the processing is carried out by automated means (i.e. electronically);
(g) right to object to processing of personal data in certain circumstances, including where personal data is used for marketing purposes – you have a right to object to processing being carried out by us if (a) we are processing personal data based on legitimate interests or for the performance of a task in the public interest (including profiling), (b) if we are using personal data for direct marketing purposes, or (c) if information is being processed for scientific or historical research or statistical purposes. You will be informed that you have a right to object at the point of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information; and
(h) right not to be subject to automated decisions where the decision produces a legal effect or a similarly significant effect – you have a right not to be subject to a decision which is based on automated processing where the decision will produce a legal effect or a similarly significant effect on you.
You may exercise any of the above-mentioned rights by sending a request to
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Additionally, in case you have any questions, comments or concerns about this Policy, you may contact
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.